Contact and help
A person reads everything sent here, usually the same day.
Email us
support@flashrescue.devIf it is about a specific order, include the reference from your ticket. It starts with FR and makes it much faster to look up.
Common questions
My food was not there when I arrived
Report it from the ticket, under 'Something went wrong'. Every report is read, and you are refunded where the kitchen did not hand over what was described.
Can I get it delivered?
No. Everything is collected in person. That is what keeps the price at a fraction of retail, and it is why we check you can reach the kitchen before taking your money.
What is in a surprise bag?
Whatever is genuinely left at closing, which is the point. The kitchen lists the category and any allergens. If you need to know exactly what you are getting, buy a drop marked as an exact item instead.
Why was my reservation refused?
Usually because our estimate said you could not reach the kitchen before it shuts. We would rather refuse the sale than take your money for food you cannot collect.
I run a kitchen. How do I join?
Start from the partners page. You will need your FSSAI licence number and a copy of the certificate, which we are required to check before listing you.
How do I delete my account?
From your account page, under 'Close your account'. Your name and email are anonymised. Past orders are kept without your identity, because they are half of a kitchen's settlement.
The legal bits
Flash Rescue is operated by Flash Rescue. We are a marketplace for surplus food. The food itself is prepared and sold by the kitchen you buy from.